Joseph DiSalvo

Highly experienced customer service professional with a record of increased responsibility and stability. Excellent communication skills, both oral and written. Extremely computer-savvy, including ability to hand code websites in HTML and CSS and to learn new programs and systems quickly. Graduate of Kent State University with Business Management degree looking to put skills to use in team environment.

PROFESSIONAL SUMMARY

KEY SKILLS

Bachelor of Business Administration, (December 2006)

Kent State University - Kent, Ohio

  • Major: Business Management
  • Minor: Psychology
  • GPA: 3.76

EDUCATION

Locker Room Attendant (1999 - Present)

Firestone Country Club - Akron, Ohio

  • Serve in a managerial capacity often, which entails supervision of up to 3 employees, service for hundreds of customers daily, upkeep of 30 overnight guest rooms, and operation of a full-service bar
  • Provide service to a wide spectrum of people, ranging from professional golfers to the general public
  • Facilitate a fun and friendly atmosphere for customers and employees
  • Train new employees to become fully-functioning members of our team
  • Organize and prepare hundreds of name tags for guest lockers daily
  • Use Visual One software to track guest room check-ins and check-outs
  • Record daily revenue totals for all aspects of locker room operations
  • Transport customers between the club and various airports
  • 2011 Employee of the Year in my department

EMPLOYMENT